We heard you! Exchanges and refunds are now easier with our new Online Returns Form.* This service is only available for orders made through our website.
Shop returns? Please either return back to our Shop or follow instructions below;
Mike's Dive Store always offer an extended returns policy of 30 days - so you can be rest assured if the suit, piece of diving equipment or gift doesn't suit then just send it back and we will either exchange it or offer a full refund less any postage costs. As we understand sometimes in our hectic lives it takes a little longer than thought, to get around to things!
Depending on your location, it can take up to 7 business days from the date of your return for your parcel to be delivered back to our Warehouse.
We will inspect the returned item and will notify you of your refund/replacement or exchange via email.
This is usually done within 5 working days of receiving your return into our Warehouse.
During busy periods, please allow up to 14 days for your return to be received and processed.
Refunds- Your refund will be issued via the original method of payment where possible, if it is not possible to refund through this method we will be in touch to arrange a solution.
Exchanges- If you wish to return an item for an exchange and the exchanged item is of a lower value then a refund will be issued for the difference. If the exchanged item is of a higher value, then our Customer Service team will be in touch to take the additional payment required.
Please contact our Customer Service team on +44 020 8994 6006 for the payment of the collection and the price difference if applicable. The product in exchange will be dispatched once the original product has been received in our Warehouse.
We’ve tried to take the hassle out of returning goods to us so have provided you with some simple & cost effective ways of returning, please see below;
|Service||Returns from||Parcel size||Cost|
|DPD Return to Shop||
||The 2 longest sides of the parcel must be less than 120cm when added together and not exceed 20kg in weight.||Flat rate of £5.21 per parcel|
|A Carrier of your choice||
||We advise that whichever service you choose to return goods back to us, that you choose an insured and traceable service. We are not responsible for return postage other than for faulty or wrongly despatch items. Neither can we accept responsibility for packages that never reach us.|
Mike's Dive Store
Attention: Returns Department
113 Power Rd
Tel +44 020 8994 6006
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
If an undamaged item is returned to us outside of the 30-day time frame, a voucher (valid for 1 year) will be issued, at the discretion of Mike’s Dive Store.
If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please call our Customer Service team on +44 20 8994 6006 or inform us via email at firstname.lastname@example.org. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment.
If the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day you receive your goods, we will refund the Standard delivery cost. If you have paid for an upgraded delivery, we will only refund the cost of Standard delivery.
We cannot accept responsibility for packages that never reach us.
Items sold on clearance are non-returnable due to the nature of the sale - This does not affect your statutory rights.